How do I know what size to buy? Expand Our clothing is unisex and available from Small to Extra Large. Recommended size chart for women UK Size Recommended Size 8 - 10 S 12 - 14 M 16 L 18 XL Please see the size charts below for the measurements provided by the manufacturers. Running vest S M L XL 1/2 Chest (cm) 44 48 52 56 Body length (cm) 67 70 73 76 T-Shirt S M L XL Chest (cm) 89-91 97-102 107-122 117-122 Hoody S M L XL 1/2 Chest (cm) 51 56 61 65 Body length (cm) 67 70 73 76 Sleeve length (cm) 59 60.5 62 63.5
How do I use my membership discount? Expand Once you reach the checkout there is a box labelled 'Promo code'. Simply enter your membership discount code into this box and click the button 'Apply code'. If you do not know your membership discount code you can refer to your welcome letter or email us to find out.
How much is delivery? Expand Delivery within the UK is free. If you wish to order with a non-UK postal address, please contact us to find out how much postage and packaging will be before making your order.
I placed an order but have not received it, what should I do? Expand If you haven't received your order within 10 working days please email us or call 020 7793 3651 so we can investigate for you and get things sorted as quickly as possible.
Can I track my order? Expand Our postal elves prefer to work in private (e.g. we primarily use Royal Mail standard post to ship orders which is not trackable).
How long does it take to ship my order? Expand We know you can't wait to get your hands on your Dystonia UK merch and we aim to get it to you as quickly as possible. To allow our postal elves to work their magic please allow up to 10 working days for your order to arrive.
My item is damaged, what should I do? Expand We're sorry your item isn't perfect. Please email us with a photo and a description of the damaged item and we will arrange for a replacement to be sent to you.
Can I get a refund? Expand If you wish to cancel your order please email us within 14 days of receiving your delivery to request a refund or exchange and to arrange return of your items.
Do you deliver outside the UK? Expand Yes, we deliver outside the UK. For orders delivered to a non-UK postal address we ask that you pay for postage and packaging. Please contact us to find out how much it will be before making your order.
If I am outside the UK, what currency will I be charged in? Expand Our shop products are charged in British pound sterling (GBP).
When ordering from outside the UK do I need to pay customs charges? Expand When we ship your order we send it with a customs declaration form, but we do not handle customs tax or duties on your behalf. Please be aware that you may be charged customs fees based on the type and value of the goods ordered. Please refer to guidance from your country’s government, or postal service, to learn more.