Help and support Frequently asked questions Get in touch FAQs How do I make a complaint? We are really sorry you wish to make a complaint. We hope to resolve your concern as soon as possible. Let us know how we can help by: email ([email protected]) post (Dystonia UK, 3rd Floor, 89 Albert Embankment, London, SE1 7TP) telephone (020 7793 3651) Response time: We aim to acknowledge any complaints within 1 week of receipt. We aim to complete any investigations required to resolve a complaint within 16 weeks.